Meet Our
Leadership Team
We all work together as one team united by core values: respect for one another, commitment to work-and life-wellness, and a common mission to help our customers achieve lasting successful business outcomes.
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Bernie Gracy
Managing Director Extensis,
Chief Digital Officer Monotype
Chief Digital Officer Monotype
Responsible for strategic, customer, and financial success for Extensis, a Monotype company. Bernie previously held Sr. Executive positions at Agero and Cimpress. He also serves on a number of non-profit boards and is passionate on mentoring high potential talent.
Bernie Gracy
Managing Director Extensis,
Chief Digital Officer Monotype
Chief Digital Officer Monotype
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Jamie Phillips
VP of Customer SuccessLeads customer success teams for the Americas to ensure enterprise customers receive exceptional value. Jamie served for over 15 years as vice president of customer relations and operations for a software company, and has helped local business owners achieve their goals through his private consulting and coaching practice.
Jamie Phillips
VP of Customer Success
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Renée Schlachter
VP of People and CultureDirects global human resources through talent acquisition, compensation, benefits, training, and organizational development. Renée has worked in Human Resources within the technology industry for over 20 years.
Renée Schlachter
VP of People and Culture
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Somi Budhagoda
Director of Product ManagementGuides product management and design teams from “idea” through functional product experience. Somi has over 15 years of experience delivering B2C and B2B products from concept to launch, with the last 10 years dedicated to the healthcare and document management spaces.
Somi Budhagoda
Director of Product Management
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Kristin Ratzlaff
Global Sales DirectorLeads our global revenue teams, including Account Management, Channel Reseller and Affiliate Partners programs to deliver and implement Extensis products all over the world. Kristin has nearly a decade of international experience, including building a global channel of managed service providers for a start-up, and opening a nearshore software development office.
Kristin Ratzlaff
Global Sales Director
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Holly Nelson
Director of MarketingLeads the marketing team and oversees all aspects of global marketing, including developing, executing, and measuring all marketing campaigns to drive awareness, acquisition, and retention. Holly has led marketing teams in the tech, healthcare, and not-for-profit industries for more than twenty years, putting customers at the forefront of experience design and driving digital transformation with successful, measurable results.
Holly Nelson
Director of Marketing
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Joanna Brower
Operations Manager, Customer SuccessAs Customer Success Operations Manager, Joanna leads a team responsible for data integrity, sales reporting and business processes. Prior to coming into her current role, Joanna served as a business systems analyst here at Extensis, where she managed the development of our internal business systems.
Joanna Brower
Operations Manager, Customer Success
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Mark Murphy
Director, Data and TechnologyShepherds all data, its reporting, and the systems that keep crucial information secure. Mark has over 15 years of experience overseeing IT management, including 13 years at Extensis, where he’s served as Director of Information Technology as well as Business Systems Manager.
Mark Murphy
Director, Data and Technology
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Jeff Johnson
Senior Manager, Global Customer SuccessGuides the Americas customer success team by improving collaboration between customer success and sales to spur strong growth for every client. Jeff previously led Extensis’ Global Technical Support Team and has worked in the technology sector for over 30 years specializing in customer service and account management.
Jeff Johnson
Senior Manager, Global Customer Success